Exchange and Refund Policy 

We hope you are happy with your purchases from All The Fruits but if not we offer a 14 day exchange/return policy. The 14 days are calculated from the date the order is received. Once your order has passed the 14 days mark, this policy does not apply to your order.

Defective items

If you believe your item is faulty you must notify us within 24 hours of delivery receipt at hello@allthefruits.com with photographic evidence. If found defective you will be entitled to an exchange or a full refund.

Incorrect items

If the item is not what you ordered you must notify us within 24 hours of delivery at hello@allthefruits.com including photographic evidence. If your item is incorrect we can exchange or refund it as long as it is returned to us within 14 days from receiving date, in a perfect, saleable condition (original unopened packaging, with all inserts).  We will arrange for one of our couriers to collect the item from your address or you will be asked to arrange a delivery to our warehouse using a tracked shipping service. We will cover shipping costs where a receipt is provided.

Damaged items

Please inspect the box upon delivery. If the box is damaged it is essential that you notify the driver and mark ‘PACKAGING DAMAGED’ upon the delivery note. If the item is damaged, please notify us immediately at hello@allthefruits.com including photographic evidence. You will be entitled to an exchange or a full refund.

Returns

If you changed your mind about the item(s) for any other reason, please let us know as soon as possible at hello@allthefruits.com. You have 14 days from receiving date to ship the item(s) back to us. The item must be in a perfect, saleable condition (original unopened packaging, with all inserts). You will be entitled to an exchange or a refund minus shipping costs.

Customers are required to arrange for the returns to be shipped back and until they are received in perfect condition it is the customer’s responsibility. We recommend you use a tracked postage service. The address for returns is Jessica Pinotti, via Da Palestrina 3, 40141, Bologna, Italy. All The Fruits will not take responsibility for items damaged or lost in the return transit. We will inspect the item(s) upon arrival and process the refund within 1-3 working days. 

Please note

We are unable to accept returns on items on sale, samples, wallpaper printed to order or opened rolls of wallpaper, fabric printed to order, custom products or modified versions of standard products.

Wallpaper pictures on our website may not be exactly to scale, always check dimensions.

Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation. A slight colour variation on a product, in comparison to what has been viewed on screen, does not count as a fault.

Colour match between separate orders cannot be guaranteed.

We cannot guarantee an exact match in either colour or quality between a sample and delivered goods. 
We cannot guarantee colour and size match between wallpaper and fabric with the same pattern.